Governments, regulators and consumer advocates are taking more interest than ever in monitoring the retail energy market, and everyone has a view on what is working and what is going wrong. In this climate, the release of both the Australian Energy Regulator (AER) and the Victorian Essential Services Commission’s (ESC) market performance indicators for the third quarter of 2023 provides a useful datapoint to assess how retailers are tracking, and how customers are managing their energy bills. We take a deep dive into the numbers, and provide some context on their drivers.