A lot has been written about the high cost of living, and the impact on the ability of customers to pay their energy bills. With the Default Offers in Victoria, NSW, South Australia and Queensland increasing by around 25 per cent, the pressure on energy bills is mounting. So what are governments and regulators doing to support customers to manage high energy costs? We take a look at the reforms currently underway, and how they might impact retailers’ already supporting customers experiencing payment difficulty.